About the Division

Community Services, Infrastructure and Housing (CSIH) provides a range of services to help vulnerable Tasmanians participate in the community.

Our vision is to deliver quality affordable housing and support to all vulnerable individuals, families and communities within Tasmania.

Aligning with the Agency’s goals, five objectives guide the CSIH Strategic Plan 2020-2025:

  1. Maximise the supply of affordable housing targeted to those in need.
  2. Provide specialised housing and support programs for Tasmanians with complex needs.
  3. Deliver housing and community services that are responsive to needs.
  4. Utilise information management to support the effectiveness of our programs.
  5. Be recognised as a well performing Division focussed on client outcomes.

Our Structure

Community Infrastructure

The Community Infrastructure branch delivers strategic and operational asset management functions including asset planning, maintenance, capital upgrading and construction for properties owned in full by the Director of Housing or on behalf of other Divisions of the Department of Communities Tasmania.

This includes public housing properties, specialist homelessness and supported accommodation, neighbourhood houses, group homes and other community service facilities.

The branch is also responsible for affordable home ownership products provided by the Director of Housing.

The branch has four programs:

  1. Asset Planning and Management
  2. Capital Development
  3. Community Partners and Projects
  4. Property Maintenance Services

Housing Policy and Programs

The Housing Policy and Programs branch provides planning, purchasing and performance functions to ensure that the overall housing system design is effective, and programs are operating both effectively and efficiently. This includes housing advice, program development and program delivery.

The branch is responsible for the provision of affordable and secure social housing with effective tenancy management services to achieve positive outcomes for tenants across the social housing system.

Housing Policy and Programs has five programs:

  1. Community Housing Programs
  2. Housing Support Programs
  3. Specialist Accommodation
  4. Performance and Advice
  5. Planning and Purchasing

Housing Policy and Programs is also leading the development of Tasmania’s Housing Strategy on behalf of Communities Tasmania.

Tenancy Services

The Tenancy Services branch provides tenancy management for Tasmania’s public housing service, Housing Tasmania.

This includes:

Support Units

The division is supported by the Business and Information Services and Ministerial and Stakeholder Engagement units.

Business and Information Services supports the division by providing co-ordinated business operations, and information and system management services, including data sharing between internal and external government and non-government stakeholders. It coordinates corporate services requests and provides operational business support, eg human resources, finance, ICT device management and administrative support to divisional governance committees.

Ministerial and Stakeholder Engagement coordinates the interface between the division and the executive, Ministers’ offices and stakeholders and public communications.

More information on the CSIH Structure.