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Contact Details
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Find the number of a specific division or office to contact them directly or call Service Tasmania on 1300 135 513.
Our staff
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Follow our social media accounts to keep up to date with specific programs and initiatives.
8.3. Four plus one questions
The other useful person centred tool that can be applied to managing complaints is the four plus one questions. These questions can be used by both the provider and the person bringing the complaint. The questions are:
- What have we tried?
- What have we learned?
- What are we pleased about?
- What are we concerned about?
- +1. What do we do next?
As with the working/not working tool, this enables elements of current practice that are going well to be captured in seeking to resolve a complaint. This approach also offers a useful reflection on what has previously been tried and what has been learned so that the approach to resolving the complaint builds on what has been learnt in the past.
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