Divisions
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Community Partnerships and Priorities
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Community and Disability Services
- About
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- COVID-19 Disability Service Providers Preparedness and Response
- Disability Inclusion Bill - Have your say
- Disability Inclusion and Safeguarding Bill 2024
- Disability Services
- Gambling Support Program
- Minister's Disability Consultative Group
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- Office of the Senior Practitioner
- Premier's Disability Advisory Council
- Quality and Safety Services
- Tasmanian Disability Services Act 2011
- Community Grants
- Contact
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- Office of Security and Emergency Management
- Corporate and Government Services
- Policy Division
- Service Tasmania Unit
- State Service Management Office
Contact Details
By phone
Find the number of a specific division or office to contact them directly or call Service Tasmania on 1300 135 513.
Our staff
Use the Tasmanian Government Directory to find staff contact details
Social media
Follow our social media accounts to keep up to date with specific programs and initiatives.
Background: Relevant Principles and Standards
The following self audit is designed to assist Tasmanian service providers assess the extent to which they have an effective complaints system. The audit is comprehensive, covering all facets of good complaint resolution based on the Australian and International complaint handling standards. Service providers should be able to use this person-centred complaints resolution process self audit to evaluate their strengths and identify areas for improvement.
The Australian Standard Complaint Handling ISO 10002–2006
Effective complaints handling can increase consumers satisfaction with services, protect their rights, make the service more person-centred, inform them of the complaints service and provide efficient, fair and accessible complaint handling practices. Where complaint handling is monitored, it can improve the quality of services and the complaint resolution process. The Australian Standard for Complaint Handling, ISO 10002–2006, provides organisations with an authoritative complaints handling framework.
The Australian Standard outlines nine guiding principles for managing complaints and disputes: visibility, accessibility, responsiveness, objectivity, charges, confidentiality, customer-focused approach, accountability and continual improvement.
This self audit incorporates the principles described below:
Accessible – visibility, accessibility and charges
Person centred – customer focused approach and confidentiality
Responsive – responsiveness and objectivity
Accountable – accountability
Excellence – continual improvement.
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