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Department of Premier and Cabinet

What is a complaint?

A complaint is someone letting you know that your service is not ‘hitting the mark’. It may be verbal or written and regardless of whether it is a big or small issue, if you treat it seriously it will be an opportunity to let the person know you value their input and improve your services at the same time.

It’s important that you don’t narrow or restrict the definition of a complaint. This may reduce the valuable feedback you could receive from people using your services.


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