Divisions
-
Community Partnerships and Priorities
- Aboriginal Partnerships
- Aboriginal Heritage Tasmania
- Child and Youth Wellbeing
- Community Policy and Engagement
-
Community and Disability Services
- About
- Accessible Island
- Community Family Violence and Sexual Assault
- Community Services
- Compliments and Complaints
- COVID-19 Disability Service Providers Preparedness and Response
- Disability Inclusion Bill - Have your say
- Disability Inclusion and Safeguarding Bill 2024
- Disability Services
- Gambling Support Program
- Minister's Disability Consultative Group
- National Disability Insurance Scheme
- Neighbourhood Houses Program
- Office of the Senior Practitioner
- Premier's Disability Advisory Council
- Quality and Safety Services
- Tasmanian Disability Services Act 2011
- Community Grants
- Contact
- Digital Strategy and Services
- Office of Local Government
- Office of Parliamentary Counsel
- Office of Review and Evaluation
- Office of the Secretary
- Office of Security and Emergency Management
- Corporate and Government Services
- Policy Division
- Service Tasmania Unit
- State Service Management Office
Contact Details
By phone
Find the number of a specific division or office to contact them directly or call Service Tasmania on 1300 135 513.
Our staff
Use the Tasmanian Government Directory to find staff contact details
Social media
Follow our social media accounts to keep up to date with specific programs and initiatives.
8.2. Mindful learning: What is working/not working?
8.2. Mindful learning: What is working/not working?
A person-centred approach encourages an exploration of what is working and not working for the person. Too often complaint resolution approaches focus exclusively on what is not working, rather than also seeking to identify what is working. What the provider is doing well from the person’s perspective can provide important insights into what they may need to do more of to address the complaint.
When receiving a complaint it can be useful to consider what is working and not working for the person with disability, the family and the service provider.
When reviewing your approach to complaints it can be useful to see what themes emerge from person centred plans and go through the following steps:
- Decide what information is needed to help you review your approach to service delivery
- Consider what assumptions you are making in deciding what information is needed
- Collect the information from the plans
- Group the information
- Allocate the themes as a team
- Look at the themes and consider what this tells you about what you need to do differently/better
- Develop an action plan of what needs to be done by whom and when so that people can see the changes.
| Back | Index | Next |