Divisions
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Community Partnerships and Priorities
- Aboriginal Partnerships
- Aboriginal Heritage Tasmania
- Child and Youth Wellbeing
- Community Policy and Engagement
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Community and Disability Services
- About
- Accessible Island
- Community Family Violence and Sexual Assault
- Community Services
- Compliments and Complaints
- COVID-19 Disability Service Providers Preparedness and Response
- Disability Inclusion Bill - Have your say
- Disability Inclusion and Safeguarding Bill 2024
- Disability Services
- Gambling Support Program
- Minister's Disability Consultative Group
- National Disability Insurance Scheme
- Neighbourhood Houses Program
- Office of the Senior Practitioner
- Premier's Disability Advisory Council
- Quality and Safety Services
- Tasmanian Disability Services Act 2011
- Community Grants
- Contact
- Digital Strategy and Services
- Office of Local Government
- Office of Parliamentary Counsel
- Office of Review and Evaluation
- Office of the Secretary
- Office of Security and Emergency Management
- Corporate and Government Services
- Policy Division
- Service Tasmania Unit
- State Service Management Office
Contact Details
By phone
Find the number of a specific division or office to contact them directly or call Service Tasmania on 1300 135 513.
Our staff
Use the Tasmanian Government Directory to find staff contact details
Social media
Follow our social media accounts to keep up to date with specific programs and initiatives.
Foreword
As Chief Executive Housing and Disability Reform, I have pleasure in presenting this Good Practice Guide on successfully managing complaints.
We continue to work with our disability support providers to promote a culture where people feel able to speak up about the supports they receive and where complaints are embraced as an opportunity to improve quality of services. This Guide provides advice and tips for service providers in preparing for, resolving and reviewing the handling of complaints about their services.
Our disability support providers already operate in a regulatory environment. This Guide is designed to complement existing legislative and contractual requirements. It is just one part of a range of controls and mechanisms that support compliance and continuous improvement of services.
Please visit the Departments website to familiarise yourself with the range of information and resources we have available.
I commend this Good Practice Guide and Self Audit Tool to you as a useful reference to help your organisation further refine and enhance your approach to handling complaints to ensure that people feel that it’s ok to complain.
Peter White
Chief Executive, Housing and Disability Reform
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