Divisions
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Community Partnerships and Priorities
- Aboriginal Partnerships
- Aboriginal Heritage Tasmania
- Child and Youth Wellbeing
- Community Policy and Engagement
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Community and Disability Services
- About
- Accessible Island
- Community Family Violence and Sexual Assault
- Community Services
- Compliments and Complaints
- COVID-19 Disability Service Providers Preparedness and Response
- Disability Inclusion Bill - Have your say
- Disability Inclusion and Safeguarding Bill 2024
- Disability Services
- Gambling Support Program
- Minister's Disability Consultative Group
- National Disability Insurance Scheme
- Neighbourhood Houses Program
- Office of the Senior Practitioner
- Premier's Disability Advisory Council
- Quality and Safety Services
- Tasmanian Disability Services Act 2011
- Community Grants
- Contact
- Digital Strategy and Services
- Office of Local Government
- Office of Parliamentary Counsel
- Office of Review and Evaluation
- Office of the Secretary
- Office of Security and Emergency Management
- Corporate and Government Services
- Policy Division
- Service Tasmania Unit
- State Service Management Office
Contact Details
By phone
Find the number of a specific division or office to contact them directly or call Service Tasmania on 1300 135 513.
Our staff
Use the Tasmanian Government Directory to find staff contact details
Social media
Follow our social media accounts to keep up to date with specific programs and initiatives.
Introduction
This guide and self audit tool has been developed to assist disability service providers develop and review their complaints resolution process to ensure that it:
- is responsive and accessible to people with disability
- forms part of a broader quality culture that sees complaints as an opportunity for service improvement.
For complaints handling policies to translate into good practice, services must commit to a plan of action that is supported by its board of management and executive leadership group. Equally, managers should actively involve their staff and the people using the service in any review process to ensure that it meets everyone’s needs. Whilst this guide has a specific focus on complaints it is important to recognise that this is just one way an organisation can receive feedback from the people using their services. Successful organisations will provide ongoing opportunities for people with disability, their families and carers to provide feedback as a key influence on service improvement.
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