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Department of Premier and Cabinet

Guiding Principles

There are a number of guiding principles that have informed the development of this guide and self audit tool that continues to lead the work of Disability and Community Services (DCS).

DCS believes that complaints provide both people with a disability and disability service providers with an important opportunity to improve the quality of disability services.

Disability Services is guided by the principles agreed in the United Nations Convention on the Rights of Persons with Disabilities and reflected in the Disability Services Act 2011 which include:

  • respect for inherent dignity, individual autonomy including the freedom to make one’s own choices, and independence of persons
  • non-discrimination
  • full and effective participation and inclusion in society
  • respect for difference and acceptance of persons with disability as part of human diversity and humanity
  • equality of opportunity
  • accessibility
  • gender equality
  • respect for the evolving capabilities of children with disability and respect for the right of children with disability to preserve their identities.

The following principles are also important and guide the work of Disability Services:

  • community engagement – a whole of community effort is required to support the inclusion of people with disability in the life of their communities
  • simplicity – the service system for people with disability is easy to understand and navigate
  • universal approach – products, services, environments and communities are accessible and usable by all people to the greatest extent possible without the need for specialised modification
  • life course approach – a person’s likely needs and aspirations over their lifetime are taken into account, paying particular attention to times of significant change
  • person centred – policies, programs and services for people with disability are designed to respond to the needs and wishes of each individual
  • independent living – services and equipment enable people with disability to be independent
  • collaboration – governments work together to ensure that policies and programs work well.

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