Divisions
-
Community Partnerships and Priorities
- Aboriginal Partnerships
- Aboriginal Heritage Tasmania
- Child and Youth Wellbeing
- Community Policy and Engagement
-
Community and Disability Services
- About
- Accessible Island
- Community Family Violence and Sexual Assault
- Community Services
- Compliments and Complaints
- COVID-19 Disability Service Providers Preparedness and Response
- Disability Inclusion Bill - Have your say
- Disability Inclusion and Safeguarding Bill 2024
- Disability Services
- Gambling Support Program
- Minister's Disability Consultative Group
- National Disability Insurance Scheme
- Neighbourhood Houses Program
- Office of the Senior Practitioner
- Premier's Disability Advisory Council
- Quality and Safety Services
- Tasmanian Disability Services Act 2011
- Community Grants
- Contact
- Digital Strategy and Services
- Office of Local Government
- Office of Parliamentary Counsel
- Office of Review and Evaluation
- Office of the Secretary
- Office of Security and Emergency Management
- Corporate and Government Services
- Policy Division
- Service Tasmania Unit
- State Service Management Office
Contact Details
By phone
Find the number of a specific division or office to contact them directly or call Service Tasmania on 1300 135 513.
Our staff
Use the Tasmanian Government Directory to find staff contact details
Social media
Follow our social media accounts to keep up to date with specific programs and initiatives.
Legislative obligations for service providers
The Disability Services Act 2011 (the Act) and Disability Services Regulations 2015 require that all funded disability service providers must:
- seek regular feedback on the services, support and programs provided
- use the feedback to review and improve those services, supports and programs.
While the Act formally requires providers to seek feedback, good human service practice has long acknowledged that complaints, when managed effectively enhance and strengthen relationships with people using the services and improve the quality of the service provided.
This guide provides an introduction to a number of key concepts which are fundamental to understanding why it is important to have an effective complaints resolution process and culture and how that relates to good practice.
| Back | Index | Next |