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Community Partnerships and Priorities
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Contact Details
By phone
Find the number of a specific division or office to contact them directly or call Service Tasmania on 1300 135 513.
Our staff
Use the Tasmanian Government Directory to find staff contact details
Social media
Follow our social media accounts to keep up to date with specific programs and initiatives.
What does the Guide and self-Audit Tool do?
The guide explores what it means to have a quality human service and how an effective complaints system can contribute.
It considers people’s experience of complaints processes and, more specifically, the experiences of people with disability and complaints processes.
The guide and self audit tool considers and aligns with:
- the United Nations Convention on the Rights of Persons with Disabilities
- the International and Australian Standards on complaint handling
- the principles prescribed in the Disability Services Act 2011
- NDIS Quality Assurance and Safeguards Working Arrangements
- Contractual obligations under the Department's Funding Agreements including the DHHS Quality and Safety Framework
- DHHS policies and procedures as they relate to Complaints Handling.
The key elements of an effective complaints resolution process are explored with specific reference to how the use of person-centred thinking tools assist in maintaining a focus on the person with disability when seeking to resolve a complaint.
At the end of the guide is a self-audit tool which organisations can use to assess their current approach to complaints. This will help identify specific areas of strength and those needing further development.
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