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Contact Details
By phone
Find the number of a specific division or office to contact them directly or call Service Tasmania on 1300 135 513.
Our staff
Use the Tasmanian Government Directory to find staff contact details
Social media
Follow our social media accounts to keep up to date with specific programs and initiatives.
Critical Evidence
There are four critical characteristics of evidence proposed:
Valid
This relates to the relevance of evidence. It must assess what it claims to assess and be relevant to the activity to which it is attributed and
demonstrate the performance of that activity.
Sufficient
This relates to the amount of evidence. There must be enough evidence to satisfy that the activity is in fact performed. If, for example, there is insufficient explicit documentary evidence, it may be necessary to refer to implicit sources of evidence, such as observations or interviews.
Current
This refers to the currency of the evidence. The reliability of the evidence is greater the more recent it is and therefore the more accurately it will reflect current processes, practices and behaviours.
Authentic
The evidence must relate to the performance and results of the specific service being assessed and not to another related service or to a wider organisation of which the service of which that being assessed is only a part.
(Service Excellence Framework Validation Team Process Guidelines and Practice Notes DHS Operations Division, Regional Operations Performance Branch, Quality Unit, 2006).
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