Divisions
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Community Partnerships and Priorities
- Aboriginal Partnerships
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- Child and Youth Wellbeing
- Community Policy and Engagement
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Community and Disability Services
- About
- Accessible Island
- Community Family Violence and Sexual Assault
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- Compliments and Complaints
- COVID-19 Disability Service Providers Preparedness and Response
- Disability Inclusion Bill - Have your say
- Disability Inclusion and Safeguarding Bill 2024
- Disability Services
- Gambling Support Program
- Minister's Disability Consultative Group
- National Disability Insurance Scheme
- Neighbourhood Houses Program
- Office of the Senior Practitioner
- Premier's Disability Advisory Council
- Quality and Safety Services
- Tasmanian Disability Services Act 2011
- Community Grants
- Contact
- Digital Strategy and Services
- Office of Local Government
- Office of Parliamentary Counsel
- Office of Review and Evaluation
- Office of the Secretary
- Office of Security and Emergency Management
- Corporate and Government Services
- Policy Division
- Service Tasmania Unit
- State Service Management Office
Contact Details
By phone
Find the number of a specific division or office to contact them directly or call Service Tasmania on 1300 135 513.
Our staff
Use the Tasmanian Government Directory to find staff contact details
Social media
Follow our social media accounts to keep up to date with specific programs and initiatives.
Outline of Principles used in Self-Audit
Accessible – People who use the service know how to make a complaint. The information on the complaints process is easy to understand, and offers different ways to make a complaint. People can get support to make a complaint if they need it. There is no charge for making a complaint.
Person-centred – The process used to respond to complaints ensures that the voice of the person with disability is heard and their goals and aspirations are considered in how the matter is resolved. People are treated respectfully, courteously and sensitively. This includes treating information confidentially.
Responsive – There is a clear process for ensuring complaints are acknowledged quickly, are handled in an objective, unbiased and timely way and people are kept informed of the progress of their complaint. Part of being responsive is recognising the opportunity to maintain/improve the relationship between the provider and the person with a disability. A key part of being responsive is ensuring staff are empowered to respond to complaints quickly and fairly.
Accountable – The process for resolving complaints is clearly outlined so people know what to expect. Each complaint is approached reasonably, objectively and in good faith. People are informed of the decision in relation to their complaint. The principles of natural justice are applied to the investigation of complaints. The service provider has clear processes to ensure people who complain are not adversely affected. There is a clear process of review and appeal in relation to complaint decisions. The organisation accounts for and reports on the actions and decisions taken with respect to complaints handling
Excellence – The complaints resolution process is part of a quality culture which sees complaints as an opportunity to improve and to move towards more person centred services. There are clear policies and procedures which ensure complaints are monitored and reviewed by those who can take operational and policy decisions on improving the service. The training and support of staff assists in creating and maintaining such a culture.
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