Digital Strategy and Services (DSS) works collaboratively with Tasmanian Government agencies to deliver a range of digital technology products and services, including core infrastructure, networking and data services.
For all service requests and queries, please call 1800 255 505 or email smc@dpac.tas.gov.au. Authorised users may also log in to the SMC Web Portal.
Mobile phones | - A range of mobile voice and data packages for Tasmanian Government agencies
- Single point of contact for ordering new services and devices
- International roaming
- Comprehensive billing and web-based reporting
- Specifications for available devices is available on our suppliers' websites: Optus and Telstra
|
---|
Fixed telephony | - Fixed telephony connection, services and handsets
- Volume call handling - call queuing, interactive voice response (IVR)
- Inbound 1300 and 1800 call services
- eSMS services
- eFax services
- Teleconferencing
- Videoconferencing
|
---|
Corporate applications | - Human Resources
- Finance
- Business reporting
|
---|
Government Directory | |
---|
Networking Tasmania | - Core services - highly available, integrated services delivering switching and routing across the network, as well as security, gateways and other central services
- Value-added services - load balancing, content filtering, domain name and IP address management
- Connection services - end-to-end managed wide area network (WAN) services, connecting sites and the network core
- Internet services - filtered internet feed, including access to AARNet for eligible education and research organisations
- Data Centre as a Service (DCaaS) - cloud-based data centre facilities for hosting computing infrastructure
- Infrastructure as a Service (IaaS) - cloud-based infrastructure for hosting information and applications
- Local Area Networking as a Service (LANaaS) - on-premises network services, including Wi-Fi
|
---|
Email and calendaring | - Consolidated, whole-of-government email and calendar service
- Central identity management for seamless multi-agency access to central services
|
---|
Client relationship management | - A client relationship management team responsible for liaising with clients at multiple levels, as well as providing an escalation point to assist with the resolution of critical issues
|
---|